Independently operated
Player advocacy, backed by DRS.
An independent player advocacy portal: operator scores, public complaints and PAGCOR license checks.
We work for operators and fund a site that scores them. That looks like a conflict.
We fund it because a market where players cannot check a license or file a complaint gets regulated harder and trusted less.
That hurts players first, and operators too, including our clients.
Its editorial operation is independent of our client work. The test is whether a DRS client ever receives favorable treatment there.
The components
How operators handle disputes, payouts and terms, scored the same way across the market.
Players file complaints and they are tracked publicly, which gives the scores meaning.
Is the operator actually licensed? The most useful check before a deposit.
Written for the person depositing, not the operator hoping to be listed.
Help for players who need it, kept prominent.
What players can do there.
Over 100 Philippine iGaming sites are tracked.
The Dispute Resolution Rate shows how a gaming site handles complaints. Resolved cases raise it; ignored ones pull it down.
It takes minutes. The team reviews every case and contacts the operator on the player’s behalf.
Sites flagged for non-payment, poor practices or ignored complaints.
Ask HelpGamblers answers questions about a site’s licence, DRR score and complaints. No sign-in needed.
Rogue operators, new regulations and player safety tips, by email.
From a complaint to a score.
01
Find the site
Check its licence, live DRR score and player reviews before depositing.
02
File a complaint
The team reviews the case and takes it to the operator.
03
Track the response
Operator replies are tracked and the score updates as cases close.
04
Stay informed
Weekly alerts on rogue operators and rule changes.
Where it fits
Players
Anyone who wants to verify a license, check how a brand handles disputes, or file a complaint.
Operators
Operators who treat players well gain from that being visible and verifiable.
Both things are true.
Responsible gaming is not a footer link for us. It is a site we pay for that holds operators, including clients, to a standard they do not set.
See it for yourself.
Check a site’s score or file a complaint on HelpGamblers.ph.